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  • SIM / eSIM Number Transfer Last updated: January 11, 2022

    About Number Portability (MNP)

    Your US phone number can be transferred to UNIVERSAL Mobile through number portability (MNP), so you can keep using the same number.

    ? Information Required for Transfer

    • Your current carrier name
    • Account number
    • Password or PIN number (Transfer PIN)

    ⚠️ Transfer is not possible if the phone line is inactive or if the number is a non-US phone number.

    【Transfer Process】

    ↓
    ②
    Request SIM Activation
    During activation, enter your account number and PIN in the required fields.
    ↓
    ③
    Number transfer on your requested start date
    UNIVERSAL Mobile will process the number transfer on your desired activation date.
    You will receive a 「SIM Activation Complete」 email when the process is done.
    ↓
    ④
    Insert the UNIVERSAL Mobile SIM and restart your device
    After the transfer is fully complete, cancel your previous carrier contract.

    ⚠️ Important Notes

    • Transfer will fail if your current contract is cancelled, deactivated, or if a prepaid plan has expired before the transfer is complete.
    • Due to incorrect information or delays from the previous carrier, the transfer may not complete on the expected date. Please allow extra time when requesting number transfer.
    • Japanese phone numbers cannot be transferred through this process.
    • Prepaid contract holders may experience longer transfer times. In rare cases, a transfer may be denied and a new number will be assigned instead.
    • If you are using a device purchased from another carrier, please confirm that the SIM lock has been removed before proceeding.

    ? Contact Us

    For questions, please contact us at customer@universalmobile.us.