Getting Started
Step by Step
Everything you need to know about activating and using your Universal Mobile SIM card.
Does your device support band/frequency?
→ Click here to check band/frequency
Is the SIM lock unlocked?
Click here to choose the smartphone.
Choose color, data useage, etc and add them into a cart.
Click here to choose the plan
Select "new phone number" and "transfer" to add them into a cart, and proceed to sign up the membership. You must sign up before utilizing our services.
Choose shipping method - Shipping from U.S. Domestic or Japan Domestic, or Pick-up
Send upon reviewing the summary of your order form. You will receive the confirmation via email.
Wait for the SIM card to arrive (by mail)
Click here to log in "My page" and activate the SIM card.
Enter the request start date and zip code
Choose the optional monthly plan (Japan Call/Asia Call/03 Incoming Call)
Prepare your current carrier's account number and PIN number in advance if you want to transfer your phone number.
Wait until the request start date.
When you receive the email for "SIM card activation completed," please insert a new SIM card into your cell phone and restart it.
Does your device support band/frequency?
→ Click here to check band/frequency
Is the SIM lock unlocked?
Click here to choose the smartphone.
Choose color, data useage, etc and add them into a cart.
Click here to choose the plan
Select "eSIM" to add them into a cart, and proceed to sign up the membership. You must sign up before utilizing our services.
Send upon reviewing the summary of your order form. You will receive the confirmation via email.
Find your phone's IMEI(15-digit number) and EID(32-digit number) numbers and register on mypage.
Click here to log in "My page" and activate the SIM card.
Enter the request start date and zip code
Choose the optional monthly plan (Japan Call/Asia Call/03 Incoming Call)
Prepare your current carrier's account number and PIN number in advance if you want to transfer your phone number.
Wait until the request start date.
The payment method is auto-payment by a credit card or debit card. (Japanese credit cards are acceptable)
【Auto-payment】
The invoice will be issued after closing on the 10th. The payment due is on the 15th of every month, and it will be automatically paid with your credit card.
Monthly basic rate is prepaid.
The initial billing is included in monthly basic rate calculated prorate, basic rate for the next month, activation fee, optional service fee for the first month, tax, surcharges, and roaming serivces for first month.
We will process the payment with the credit card or debit card you registered.
Our service will be suspended due to some reasons as following. (The transmission of 911 (emergency call) is excluded)
【Payment Method】
We are not responsible for any suspended services caused by credit/debit card company. Please contact the credit card company directly by yourself.
Universal Mobile as a biiller will be shown on the card statement.
You can update your credit or debit card information at any time from My Page.
We will contact you by phone, email, or chat to change your plan.
We will charge $ 20.00 when the SIM card is reissued, plan is changed, and an optional service is changed due to loss of the SIM card.
You can receive the SIM card within 3 business days after purchase.
When you receive the product, please request for activation by phone or on online shortly.
【Activation on online】
My Page Activation Request
The following information is required in advance when transferring phone numbers.
Phone number currently used in the United States
Account number with current carrier
PIN number with current carrier
How to obtain the account number and PIN number for each carrier
| Carrier | Account Number | PIN |
|---|---|---|
| AT&T Wireless | 12 digit number on your monthly bill or on AT & T's My Page | 4 digit number you set up |
| AT&T Go Phone | Please contact AT&T customer support | Please contact AT&T customer support |
| Boost Mobile | Please contact Boost Mobile customer support | Please contact Boost Mobile customer support |
| T-Mobile | Please log in T-Mobile > 9 digit number shown on the page | Please contact T-Mobile customer support |
| T-Mobile Prepaid | 11 digits of phone number including "I" (eg. 13236900000) | Please contact T-Mobile customer support |
| Verizon | Monthly statement or Verizon's My Page | A number called "Billing PIN" (Not Voice Mail PIN) |
You can make international calls to more than 140 countries in the United States.
If you use International line, we will recommend $20.00 per month which is special deal.
About application
You can utilize this plan monthly basis.
Please contact us by phone or email before 2 business days from your requested start date of this plan.
Please contact us by phone by the 8th of every month to cancel this plan.
Click here to check international call rates
※1: The phone number may not be displayed correctly on the receiver's smartphone or mobile phone.
※2: If the number with 0, please remove 0.
You can make a call to Japan in the U.S. at $15.00 per month. (unlimited calls)
This plan is unlimited calls to landlines and mobile phones to Japan. There is no additional charge.
About applying for Japan Call
You can utilize this plan monthly basis.
Please contact us by phone or email before 2 business days from your requested start date of this plan.
Please contact us by phone by the 8th of every month to cancel this plan.
Call the access number *1 and enter the Country code + Phone number *2 by following the intructions.
※1: The access number will be announced after application.
※2: If the number with 0, please remove 0.
You must contact the Customer Support Center to cancel the automatic credit card withdrawal setting.
(Please note that automatic withdrawal will continue until the setting is canceled)