Guide

If you bring your own device Check the below two points

• Does your device support band/frequency?
  →Click here to check band/frequency

  All iPhone models after iPhone 6 are compatible with Universal Mobile SIM plans

• Is the SIM lock unlocked?
  →Click here to check how to unlock

iPhone 14 models purchased in the United States don't have a physical SIM tray and support only eSIM

If you buy a new smartphone Choose a Smartphone

• Click here to choose the smartphone.
• Choose color, data useage, etc and add them into a cart.

Choose a SIM plan(Standard SIM)

• Click here to choose the plan
• Select "new phone number" and "transfer" to add them into a cart, and proceed to sign up the membership. You must sign up before utilizing our services.
  

  ※You cannot apply for an optional plan as of this time. You can apply for it when you request for the activation.

• Choose shiping method - Shipping from U.S. Domestic or Japan Domestic, or Pick-up
• Send upon reviweing the summary of your order form. You will receive the confrimation via email.
• Wait for the SIM card to arrive (by mail)

After you receive the SIM card(Standard SIM)

• Click here to log in "My page" and activate the SIM card.
• Entner the request start date and zip code
• Choose the optional monthly plan (Japan Call/Asia Call/050 Incoming Call/03 Incoming Call)
• Prepare your current carrier's account number and PIN number in advance if you want to transfer your phone number.
• Wait until the request start date.

On the start date

• When you receive the email for “SIM card activation completed,” please insert a new SIM card into your cell phone and restart it.

If you bring your own device Check the below two points

• Does your device support band/frequency?
  →Click here to check band/frequency

eSIM is available on iPhone XS, iPhone XS Max, iPhone XR, and later.

• Is the SIM lock unlocked?
  →Click here to check how to unlock

If you buy a new smartphone Choose a Smartphone

• Click here to choose the smartphone.
• Choose color, data useage, etc and add them into a cart.

Choose a SIM plan(eSIM)

• Click here to choose the plan
• Select "eSIM" to add them into a cart, and proceed to sign up the membership. You must sign up before utilizing our services.
  

  ※You cannot apply for an optional plan as of this time. You can apply for it when you request for the activation.

• Send upon reviweing the summary of your order form. You will receive the confrimation via email.

Submit your phone's IMEI and EID numbers

• Find your phone's IMEI(15-digit number) and EID(32-digit number) numbers and register on mypage.
  →My Page

Activate your eSIM

• Click here to log in "My page" and activate the SIM card.
• Entner the request start date and zip code
• Choose the optional monthly plan (Japan Call/Asia Call/050 Incoming Call/03 Incoming Call)
• Prepare your current carrier's account number and PIN number in advance if you want to transfer your phone number.
• Wait until the request start date.

Payment Method

The payment method is auto-payment by a credit card or debit card. (Japanese credit cards are acceptable)

【Auto-payment】

• The invoice will be issued after closing on the 10th. The payment due is on the 15th of every month, and it will be automatically paid with your credit card.
• Monthly basic rate is prepaid.
• The initial billing is included in monthly basic rate calculated prorate, basic rate for the next month, activation fee, optional service fee for the first month, tax, surcharges, and roaming serivces for first month.
• We will process the payment with the credit card or debit card you registered.
• Our service will be suspended due to some reasons as following. (The transmission of 911 (emergency call) is excluded)

【Payment Method】

• We are not responsible for any suspended services caused by credit/debit card company. Please contact the credit card company directly by yourself.
• Universal Mobile as a biiller will be shown on the card statement.
• You can update your credit or debit card information at any time from My Page.

Change Your Plan / Reissue SIM card

• We will contact you by phone, email, or chat to change your plan.
• We will charge $ 20.00 when the SIM card is reissued, plan is changed, and an optional service is changed due to loss of the SIM card.

Activation

You can receive the SIM card within 3 business days after purchase.
When you receive the product, please request for activation by phone or on online shortly.

【Activation on online】

[My Page] [Activation Request]

Number Portability (Tranfer Your Phone Number)

The following information is required in advance when transferring phone numbers.

1. Phone number currently used in the United States
2. Account number with current carrier
3. PIN number with current carrier

You cannot transfer the phone number that has already been cancelled. We may not be completed the process within the scheduled date due to variety reasons.In order to retain your phone number, you may have to extend your current carrier contract. We cannot bear the cost in that case. Please request activation upon understanding and confirming it.

International Call from United States

About International Call

You can make international calls to more than 140 countries in the United States.
If you use International line, we will recommend $20.00 per month which is special deal.
If you would like to use the special international call rate in the future, please select the "Special international call rate" option when activating the SIM card.

About application

• You can utilize this plan monthly basis.
• Please contact us by phone or email before 2 business days fron your requested start date of this plan.
• Please contact us by phone by the 8th of every month to cancel this plan.

Click here to check international call rates

How to make International calls ^※1

011 + Country code + Phone number ^※2

※1: The phone number may not be displayed correctly on the receiver's smartphone or mobile phone.
※2: If the number with 0, please remove 0.

Japan Call

You can make a call to Japan in the U.S. at $15.00 per month. (unlimited calls)
This plan is unlimited calls to landlines and mobile phones to Japan. There is no additional charge.

About applying for Japan Call

• You can utilize this plan monthly basis.
• Please contact us by phone or email before 2 business days fron your requested start date of this plan.
• Please contact us by phone by the 8th of every month to cancel this plan.

How to make a Japan call

Call the access number *1 and enter the Country code + Phone number *2 by following the intructions.

※1: The access number will be announced after application.
※2: If the number with 0, please remove 0.

050 Virtual Number Forwarding Services

• There are no international call charges for Japanese callers or American callers.
• There is no any additional charges.
• Service fee is $10 per month
• Family and friends who are unfamiliar with international calls can also utilize this plan at $5.00 per month only.

About application

• You can utilize this plan monthly basis.
• Please contact us by phone or email before 2 business days fron your requested start date of this plan.
• Please contact us by phone by the 8th of every month to cancel this plan.

About Service Cancellation

You must contact the Customer Support Center to cancel the automatic credit card withdrawal setting.
(Please note that automatic withdrawal will continue until the setting is canceled)