Frequently Asked Questions

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Results for "国際": 7

  • International calls can only be made if you are subscribed to an applicable optional calling plan.


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    For customers subscribed to the $60/month Premium Plan


    ● $60/month Premium Plan*1


    *1) Available only to customers using the Premium Plan with the dedicated SIM card (pink SIM card).


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    〈 Special International Calling Rates (Optional Plan) 〉


    Option fee: $20.00/month

    This option allows you to make international calls at special international calling rates.

    ※ Available on a monthly basis.


    ● International calls to Japanese phone numbers

    Landlines - Unlimited

    Mobile phones - $0.07 / minute 


    To subscribe to the Special International Calling Rates option, please contact Customer Support.




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    For customers subscribed to the following plans


    ● $45/month Business Plan

    ● $30/month Lite Plan

    ● $15/month Minimum Plan

    ● $60/month Premium Plan*2


    ⇒You can only make calls to Japanese landline and mobile numbers if you are subscribed to the Japan Call option.


    *2) Customers using the Premium Plan with the SIM card provided before the SIM card change.


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    〈 Japan Call (Optional Plan) 〉


    Option fee: $15.00/month

    This optional plan provides unlimited calls to Japanese landline and mobile numbers.

    ※ Available on a monthly basis.


    ● International calls to Japan

    Landlines - Unlimited

    Mobile phones - Unlimited 


    To subscribe to Japan Call, please contact Customer Support.



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    Contact Us:

    UNIVERSAL Mobile Customer Support

    Email: customer@universalmobile.us








  • Because UNIVERSAL Mobile uses the network of a T-Mobile-affiliated carrier,

    you may occasionally receive SMS messages directly from the carrier.


    These messages are often related to SIM card insertion or warnings about international calling, and no action is required on your part.


    Please also be aware that you may occasionally receive scam messages impersonating the carrier. Do not click on any links in suspicious messages.



    If you would like us to review the content of an SMS message you received, please contact UNIVERSAL Mobile Customer Support using the information below.



    Contact Information:

    UNIVERSAL Mobile Customer Support

    Email: customer@universalmobile.us

    Phone: 888-504-9056


  • About the Roaming Service

    This service allows you to connect to local mobile networks in the countries you are staying in without using a Wi-Fi router.

    The service is available without an additional application or registration only for customers subscribed to the $60 Premium Plan.

    Service Details & Rates

    ・Internet - High-speed 5GB　※Your connection speed will be reduced after 5GB of usage.

    ・SMS - Unlimited

    ・Calls - $0.25 / minute ※Charges apply to both outgoing and incoming calls, as well as calls made using optional services.

    For details about roaming rates, please see   here  .

    ※Roaming charges will be billed as “Usage Charges” on the invoice for the following month.

    Note: Data and voice services using roaming may have an unstable connection depending on the area of the country you are staying in.

    Please adjust the following settings on your smartphone.

    iPhone Settings

    [1] Turn on Data Roaming

    1. Open the Settings app.
    2. Tap Cellular.
    3. Tap Cellular Data Options.
    4. Turn on Data Roaming.
      → You are all set when it shows as “On” (green).

    [2] Turn on Voice Roaming (if needed)

    1. Under Cellular Data Options, turn on Voice Roaming.
      → This is required if you want to make and receive calls while abroad.

    Android Settings

    [1] Turn on Data Roaming

    1. Open the Settings app.
    2. Select Network & Internet or Connections.
    3. Tap Mobile Network.
    4. Turn on Roaming or Data Roaming.
      → You are all set when it shows as “On.”

    [2] Voice Roaming (if needed)

    On some devices, you may also need to enable Voice Roaming separately:

    • Look under Settings > Mobile Network > Advanced Settings, or
    • If you see an option such as VoLTE or Voice Roaming, turn it on.

  • Roaming Rates for $60 Premier Plan


    ・Data: Unlimited *Speeds are throttled to 2G

    ・SMS: Unlimited

    ・Voice Calls: $0.25 / min *Charges apply to both outgoing/incoming calls and add-on services


    *No extra usage charges apply in Canada and Mexico. The above rates apply to all other countries.



    Roaming Rates for $15, $30, and $45 Plans


    Rates for Use in Japan

    ・Data: $0.20 / per MB

    ・SMS: $0.05 / per SMS

    ・Voice Calls: $0.25 / per min


    *Rates for other countries are listed below.


    Country CodeDestinationVoice RateSMS RateData Rate
    93Afghanistan$0.25 / per min$0.05 / per sms$0.20 / per MB
    358Aland Islands$0.25 / per min$0.05 / per sms$0.20 / per MB
    355Albania$0.25 / per min$0.05 / per sms$0.20 / per MB
    44Alderney$0.25 / per min$0.05 / per sms$0.20 / per MB
    213Algeria$0.25 / per min$0.05 / per sms$0.20 / per MB
    1American Samoa$4.00 / per min$0.85 / per sms$1.45 / per MB
    376Andorra$0.25 / per min$0.05 / per sms$0.20 / per MB
    244Angola$0.25 / per min$0.05 / per sms$0.20 / per MB
    1Anguilla$0.25 / per min$0.05 / per sms$0.20 / per MB
    1Antigua And Barbuda$0.25 / per min$0.05 / per sms$0.20 / per MB
    54Argentina$0.25 / per min$0.05 / per sms$0.20 / per MB
    374Armenia$0.25 / per min$0.05 / per sms$0.20 / per MB
    297Aruba$0.25 / per min$0.05 / per sms$0.20 / per MB
    247Ascension Island$4.00 / per min$0.85 / per sms$1.25 / per MB
    61Australia$0.25 / per min$0.05 / per sms$0.20 / per MB
    43Austria$0.25 / per min$0.05 / per sms$0.20 / per MB
    994Azerbaijan$0.25 / per min$0.05 / per sms$0.20 / per MB
    351Azores$0.25 / per min$0.05 / per sms$0.20 / per MB
    1Bahamas$0.25 / per min$0.05 / per sms$0.20 / per MB
    973Bahrain$0.25 / per min$0.05 / per sms$0.20 / per MB
    880Bangladesh$0.25 / per min$0.05 / per sms$0.20 / per MB

  • What is the New Premier Plan?


    T-Mobile 5G Ready! This is the upgraded "New Plan" that enhances our existing Premier Plan with additional features.


    The "New Plan" is the only plan that includes international roaming, allowing you to use your phone seamlessly when temporarily returning to Japan or traveling abroad!☆


    Features Included in the New Premier Plan


    ■ International Roaming

    ■ Unlimited Usage in Canada & Mexico (Includes calls to Canadian & Mexican numbers)

    ■ Outbound International Calling

    ■ Music & Video Streaming



    This T-Mobile 5G Compatible New Premier Plan includes all of the above services by default.

    There is no need to select separate add-on options.


    Please note that usage fees vary depending on the feature—some are free, while others incur charges.

    Please review the details for each service below.



    【 Service Details 】



    【 International Roaming 】


    Enjoy free, unlimited internet roaming in approximately 120 countries worldwide, including Japan!


    You can use local mobile networks even without Wi-Fi, making it extremely convenient for temporary visits back to Japan!





    Roaming speeds may vary slightly by country.

    To check roaming rates for countries other than Japan, please contact Customer Support.



    【 Unlimited Usage in Canada & Mexico (Includes Calls to Canadian & Mexican Numbers) 】


    Enjoy free and unlimited usage within Canada and Mexico!

    Outbound calls from the U.S. to phone numbers in Canada and Mexico are also free and unlimited.


    You can also use your service seamlessly at Mexican resort destinations like Cancun and Los Cabos at no additional cost♪




    【Outbound International Calls 】


    International calling service is supported.


    *Please note that outbound international calls are not free.


    Depending on your call frequency, you can subscribe to optional add-on plans.

    The following options are available: Special International Calling Rates ($15/month) and Japan Call ($15/month).




    【 Music & Video Streaming 】


    Streaming on partner music and video platforms (including those listed below) will not count against your data limit.


    Enjoy seamless music and video streaming anytime on a high-speed network connection.


    TikTok, Apple Music, Spotify, YouTube Music

    Amazon Video, Disney Channel

    Netflix, YouTube, Hulu, HBO, and more



    How to Switch to the New Premier Plan


    Upgrading to the T-Mobile 5G New Plan requires a SIM card replacement (limited quantities available!).


    For details, please contact Customer Support via the "Inquiry Form".

     


    【 Contact Us 】


    If you have any questions regarding the New Premier Plan,

    please reach out to us via the "Inquiry Form" (available 24/7).



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    UNIVERSAL Mobile Customer Support

    Email: customer@universalmobile.us

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  • International SMS to numbers outside the U.S. is included at no extra charge with unlimited usage.


    *Available on all SIM plans.

  • When using your phone within the United States, there are no charges for receiving incoming international calls.


    *The caller will be responsible for any international calling charges.