Q. Who should I contact about extension and late fee?
A. You can easily extend your Pocket Wi-Fi rental period directly from My Page.
1. Select "Wifi Rentals" on My Page
Log in to your account and click the "Wifi Rentals" icon on the My Page dashboard.
2. Click "Extend" for your order
Locate your current rental order and click the "Extend" button on the right.
3. Select your new return date
Choose your preferred new return date under "New Return Date", confirm the quantity, and click "Proceed to Payment".
4. Complete the payment
Enter your credit card details and click "Pay & Extend" to complete the extension.
Need Help?
If you have difficulty completing the process through My Page, you can also contact our customer support team to request an extension, change your plan, or pay the applicable fees. Please provide the following information:
・ Reservation name
・ Email address
・ Extension period (new return date)
Important: Fees and return rules vary depending on whether you request an extension in advance or return the device late without prior notice.
If you contact customer support before your scheduled return date and receive approval, your request will be processed as a standard rental extension. The extension fee is calculated based on the regular daily rate for your destination multiplied by the number of extended days. If you have selected any optional services, such as Safety Compensation Coverage ($2.00/day), the applicable daily fee will also be charged for each extended day.
Example 1
Extending 5 days in the United States ($7.50/day) with Safety Compensation Coverage.
Extension fee ⇒ $7.50 × 5 days = $37.50
Safety Compensation ⇒ $2.00 × 5 days = $10.00
Total ⇒ $47.50
Example 2
Extending 3 days in Japan ($6.00/day) without Safety Compensation Coverage.
Extension fee ⇒ $6.00 × 3 days = $18.00
If the device is not returned by the due date and no prior notice is provided, the following schedule and policies will apply.
1–13 Days Overdue
We will send you a return reminder email. No additional late fees or penalties will be charged during this period (up to Day 13). Please return or drop off the device as soon as possible.
14+ Days Overdue (Lost / Unreturned Device)
If the device is not returned within 14 days after your rental end date, it will be considered lost, and the following replacement fees will be charged to your credit card:
• Main Unit (Pocket Wi-Fi): $400.00
• Power Bank: $200.00
• Charger: $20.00
• Carrying Case: $20.00
*If you subscribed to the Safety Compensation Service ($2.00/day), all of the replacement fees above will be waived in full.
Contact Information / Return Address
UNIVERSAL Mobile
20705 S. Western Ave., Suite 209, Torrance, CA 90501
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