SIM Card Replacement (Lost or Stolen)

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If your mobile phone is lost or stolen, you will need to suspend your SIM card and request a replacement.

Please contact Customer Support with the following information:

• Account Holder Name

• Lost or Stolen Phone Number

• Shipping Address for Replacement SIM Card

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UNIVERSAL Mobile Customer Support

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*Please note that once a SIM card is suspended, it becomes permanently deactivated and cannot be reused even if found.

*SIM replacement fee: $20

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