Returns & Exchanges

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If your item does not meet your expectations, we accept returns and exchanges within 14 days of your agreement date.

Please contact Customer Support (customer@universalmobile.us) with the reason for your return.

We will reply with details on how to proceed with the request.

*Please note that we cannot accept returns or exchanges due to customer preference.

*Service charges already incurred (monthly base plan fees, talk charges, SMS charges, and data charges) are non-refundable.

Additionally, please note that the plan fee for the first month will not be prorated.

*We may decline returns or exchanges in the event of customer-inflicted damage or missing accessories.

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