What to Do If You Have No Signal After SIM Activation

If you cannot get a signal after completing SIM card activation,

or if you have a signal but cannot use mobile data or make/receive calls, please check the following items:

• Make sure the SIM card is inserted correctly.

• Make sure Airplane Mode is turned off.

• Make sure "Cellular Data" (or "Mobile Data") is turned on in your device settings.

• Check if your phone is carrier-unlocked and supports the required frequency bands (Band 2 and Band 4).

• Check if any APN profile settings from your previous carrier are still installed on your device.

• Try disabling or temporarily uninstalling any antivirus or security software (such as Norton) on your device.

If you are still unable to connect after checking all of the above, please contact Customer Support for further assistance.

======================

Contact Information:

UNIVERSAL Mobile Customer Support

Email: customer@universalmobile.us

======================