Can I use it outside the United States?

 How you can use the service depends on your plan. 

********************************************

 For customers on the following plans 

   ● $45/month Business Plan   

   ● $30/month Lite Plan   

   ● $15/month Minimum Plan   

  ⇒ Available via Wi-Fi Calling and Wi-Fi data.  

  What is Wi-Fi Calling?  

 ******************************************** 

 For customers on the following plan 

   ● $60/month Premium Plan   

  ⇒ Available via Wi-Fi Calling, Wi-Fi data, or international roaming.  

  〈 What is International Roaming? 〉  

  International roaming allows you to connect to a local mobile network in the country you are visiting without needing a Wi-Fi router.  

    You will be charged only for the services you use, based on the applicable rates in the country you are visiting.    

  ※ International roaming charges will appear as “Usage Charges” on the bill for the month following your usage.  

 ※ International roaming is available only with the $60/month Premium Plan. 

 For questions about your plan, please contact  Customer Support . 

● International Roaming Rates in Japan

・Data - Unlimited ※ Speeds are limited to 2G

・SMS - Unlimited

 ・Calls - $0.25/minute ※ Charges apply to both outgoing and incoming calls, as well as optional services. 

  ● Please check the   international roaming rates for each country  .  

  〈 How to Use International Roaming 〉  

   International roaming is available only with the Premium Plan (dedicated SIM card).   

   Please contact Customer Support  if you have questions about your plan.  

   〈 Smartphone Settings 〉   

   Configure your smartphone as follows.   

 〈 iPhone 〉 

 【1】Turn on Data Roaming 

• Open the Settings app

• Tap Cellular

• Tap Cellular Data Options

•  Turn Data Roaming on
   → When the switch is green, it is enabled. 

【2】Turn on Voice Roaming (if needed)

1.  In Cellular Data Options, turn on Voice Roaming.
    → This is required if you want to make and receive calls while abroad. 

 〈 Troubleshooting International Roaming Issues 〉   

1. Turn Airplane Mode on for about 30 seconds, then turn it off again.

Your smartphone will automatically select the best available network.

 2. If the date and time are incorrect after arriving at your destination, go to Settings > General > Date & Time and make sure Set Automatically is turned on. 

 3. Turn off Automatic under Network Selection. 

 Available networks will appear after a short wait. This may take about 2 minutes. 

 Return to the main Settings screen and wait for your smartphone to connect to the appropriate network. 

 If the issue persists, please contact UNIVERSAL Mobile Customer Support and provide the following information: 

 your current country/area and your smartphone make and model. 

********************************************

Contact Information:

UNIVERSAL Mobile Customer Support

 Email: customer@universalmobile.us 

********************************************

   〈 Other Ways to Use the Service Outside the United States 〉   

 ・Use UNIVERSAL Mobile's    Pocket Wi-Fi Rental Service   . 

 ・Purchase a local SIM plan. 

 ・Connect to local Wi-Fi.