Frequently Asked Questions
Search for answers to common questions
Results for "レート": 4
-
International calls can only be made if you are subscribed to an applicable optional calling plan.
********************************************
For customers subscribed to the $60/month Premium Plan
● $60/month Premium Plan*1
*1) Available only to customers using the Premium Plan with the dedicated SIM card (pink SIM card).
----------------------------------------------
〈 Special International Calling Rates (Optional Plan) 〉
Option fee: $20.00/month
This option allows you to make international calls at special international calling rates.
※ Available on a monthly basis.
● International calls to Japanese phone numbers
Landlines - Unlimited
Mobile phones - $0.07 / minute
To subscribe to the Special International Calling Rates option, please contact Customer Support.
********************************************
For customers subscribed to the following plans
● $45/month Business Plan
● $30/month Lite Plan
● $15/month Minimum Plan
● $60/month Premium Plan*2
⇒You can only make calls to Japanese landline and mobile numbers if you are subscribed to the Japan Call option.
*2) Customers using the Premium Plan with the SIM card provided before the SIM card change.
----------------------------------------------
〈 Japan Call (Optional Plan) 〉
Option fee: $15.00/month
This optional plan provides unlimited calls to Japanese landline and mobile numbers.
※ Available on a monthly basis.
● International calls to Japan
Landlines - Unlimited
Mobile phones - Unlimited
To subscribe to Japan Call, please contact Customer Support.
----------------------------------------------
Contact Us:
UNIVERSAL Mobile Customer Support
Email: customer@universalmobile.us
View detail 0 0 -
• Temporary high-speed data top-ups or upgrades are not available.
*If you need more high-speed data, you will need to change your monthly SIM plan.
If you run out of your high-speed data allowance before your monthly renewal date, your connection speed will be reduced.
Once your next renewal date arrives, your high-speed data allowance will reset and become available again.
◆◆ To change your monthly plan, please contact UNIVERSAL Mobile Customer Support ◆◆
For more information on changing your monthly SIM plan, please click here.
Contact Information:
UNIVERSAL Mobile Customer Support
Email: customer@universalmobile.us
Phone: 888-504-9056
View detail 0 0 -
What is the New Premier Plan?
T-Mobile 5G Ready! This is the upgraded "New Plan" that enhances our existing Premier Plan with additional features.
The "New Plan" is the only plan that includes international roaming, allowing you to use your phone seamlessly when temporarily returning to Japan or traveling abroad!☆
Features Included in the New Premier Plan
■ International Roaming
■ Unlimited Usage in Canada & Mexico (Includes calls to Canadian & Mexican numbers)
■ Outbound International Calling
■ Music & Video Streaming
This T-Mobile 5G Compatible New Premier Plan includes all of the above services by default.
There is no need to select separate add-on options.
Please note that usage fees vary depending on the feature—some are free, while others incur charges.
Please review the details for each service below.
【 Service Details 】
【 International Roaming 】
Enjoy free, unlimited internet roaming in approximately 120 countries worldwide, including Japan!
You can use local mobile networks even without Wi-Fi, making it extremely convenient for temporary visits back to Japan!
Roaming speeds may vary slightly by country.
To check roaming rates for countries other than Japan, please contact Customer Support.
【 Unlimited Usage in Canada & Mexico (Includes Calls to Canadian & Mexican Numbers) 】
Enjoy free and unlimited usage within Canada and Mexico!
Outbound calls from the U.S. to phone numbers in Canada and Mexico are also free and unlimited.
You can also use your service seamlessly at Mexican resort destinations like Cancun and Los Cabos at no additional cost♪
【Outbound International Calls 】
International calling service is supported.
*Please note that outbound international calls are not free.
Depending on your call frequency, you can subscribe to optional add-on plans.
The following options are available: Special International Calling Rates ($15/month) and Japan Call ($15/month).
【 Music & Video Streaming 】
Streaming on partner music and video platforms (including those listed below) will not count against your data limit.
Enjoy seamless music and video streaming anytime on a high-speed network connection.
TikTok, Apple Music, Spotify, YouTube Music
Amazon Video, Disney Channel
Netflix, YouTube, Hulu, HBO, and more
How to Switch to the New Premier Plan
Upgrading to the T-Mobile 5G New Plan requires a SIM card replacement (limited quantities available!).
For details, please contact Customer Support via the "Inquiry Form".
【 Contact Us 】
If you have any questions regarding the New Premier Plan,
please reach out to us via the "Inquiry Form" (available 24/7).
=========================
UNIVERSAL Mobile Customer Support
Email: customer@universalmobile.us
=========================
View detail 0 0 -
• Other Charges, Taxes & Surcharges
These are standard fees required to maintain your phone line. They apply to all active phone numbers and include taxes, regulatory surcharges, State 911 fees, the Teleconnect Fund, and other mandated government fees.
*Please note that these amounts may vary slightly each month based on updated tax rates and government fees.
• Usage Charges (LOCAL AIRTIME, LONG DISTANCE, and INTERNATIONAL CHARGES)
These include calling fees for both domestic and international calls.
*For $15/Month Minimum Plan subscribers, domestic calling charges will be billed on the invoice following the month of use.
*International calling fees will be billed one to two months after the month of use.
You can check your billing statements under "Invoices and Receipts" on "My Page".
https://universalmobile.us/mypage/login?redirecturl=/mypage
View detail 0 0